PRIVACY POLICY – junglegap.org
Effective Date: April 10, 2026
This Privacy Policy outlines how junglegap.org (“we”, “us”, or “our”) collects, processes, stores, and protects your personal data when you access our website and use our services, including buying and selling Dota 2 in-game items. By using the Website, you agree to the practices described in this Policy.
1. Data Controller
DKURSOFT LTD (Company No. 16959746), registered in England and Wales, is the Data Controller responsible for your personal data. Contact: info@junglegap.org
2. Information We Collect
We may collect and process the following categories of data:
Identity and Contact Data: Name, email address, billing information, and any other details you provide.
Transaction Data: Purchase records, order history, invoices, and confirmations.
Payment Data: Handled securely by authorised third-party providers (for example Stripe, PayPal, WooCommerce, acquiring banks, and card schemes such as Visa and Mastercard). We do not store full payment card details.
Steam / Trading Data: Steam ID, username, trade URL, item delivery status, and transaction activity.
Technical Data: IP address, browser type, device details, operating system, referral sources, and cookie identifiers.
Communication Data: Support tickets, emails, and other correspondence.
Verification Data (AML/KYC): Identification documents, proof of address, date of birth, and verification results required for compliance.
3. How We Collect Data
We collect personal data:
● directly from you (account use, checkout, communication);
● automatically through cookies and analytics tools;
● from third parties such as payment providers and fraud-prevention services.
4. Use of Your Information
We process your personal data to:
● complete and manage transactions, including delivery of Dota 2 items via Steam trade offers;
● communicate regarding orders, updates, and support;
● operate, secure, and improve the Website (including analytics and system monitoring);
● detect and prevent fraud, abuse, and unauthorised activity;
● comply with legal and regulatory requirements, including tax, AML/CTF, and payment scheme rules;
● enforce our Terms and Conditions.
We only process data where necessary for contractual performance, legal compliance, or legitimate interests such as fraud prevention.
5. Sharing and Disclosure of Data
Your data may be shared with:
● payment providers, acquiring banks, and card schemes for transaction processing, fraud detection, and chargeback handling;
● technical service providers (hosting, analytics, communications, infrastructure);
● Steam / Valve Corporation where required for item delivery;
● regulatory authorities, law enforcement, or advisors where legally required.
We do not sell your personal data.
Payment details are processed exclusively by authorised providers.
DKURSOFT LTD does not store or access full card information.
6. Communications
We may use your email address to send:
● order confirmations and transaction updates;
● security alerts and service notifications;
● marketing communications (only where consent is provided).
You may opt out of marketing at any time, but essential service communications will still be sent.
7. Cookies and Tracking
We use cookies and similar technologies to:
● operate and maintain the Website;
● remember preferences;
● perform analytics;
● support marketing and performance tracking.
You can control cookie usage through your browser or our cookie settings (where available). Disabling certain cookies may affect functionality.
8. Data Retention
We retain personal data as follows:
● support communications: as needed to resolve queries and maintain records;
● AML/KYC data: minimum 5 years (or longer if required by law);
● cookies and analytics data: according to their lifecycle;
● transaction and financial records: up to 6 years for legal and accounting purposes.
9. Your Rights
Under UK GDPR, you have the right to:
● access your personal data;
● correct inaccurate data;
● request deletion of your data;
● restrict or object to processing;
● request data portability;
● withdraw consent (where applicable);
● lodge a complaint with a supervisory authority.
To exercise your rights, contact: info@junglegap.org
This Website is intended for users aged 18 or older. We do not knowingly collect data from minors. You may also contact the ICO: https://www.ico.org.uk
10. Policy Updates
We may update this Privacy Policy periodically. Updates will be published on this page with a revised effective date. Continued use of the Website constitutes acceptance of changes.
11. International Data Transfers
Your data may be transferred outside the UK/EEA, including to jurisdictions where our service providers operate.
We ensure appropriate safeguards such as:
● adequacy decisions;
● Standard Contractual Clauses (SCCs).
12. Data Security
We implement technical and organisational measures including:
● encryption
● access controls
● monitoring systems
However, no system is completely secure. You are responsible for safeguarding your account credentials.
Certain transactions may be subject to automated decision-making (fraud detection, risk scoring). You have the right to request human review.
Contact Us
DKURSOFT LTD
239 High Street Kensington, London, United Kingdom, W8 6SN
Email: info@junglegap.org